{"id":10,"date":"2025-01-21T23:27:18","date_gmt":"2025-01-21T23:27:18","guid":{"rendered":"http:\/\/inhidestore.com\/?page_id=10"},"modified":"2025-01-25T23:27:14","modified_gmt":"2025-01-25T23:27:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/inhidestore.com\/sr\/refund_returns\/","title":{"rendered":"Politika povra\u0107aja i zamene"},"content":{"rendered":"
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At Inhide, we value your satisfaction and are committed to ensuring a seamless shopping experience. Please read our detailed returns and refund policy carefully to understand the terms applicable to your purchases.<\/p>\n

\n

1. Replacement Policy<\/strong><\/h3>\n\n

We provide a hassle-free 14-day replacement guarantee<\/strong> under the following conditions:<\/p>\n\n

    \n
  • Size Discrepancies<\/strong>: If the received item does not match the size ordered.<\/li>\n\n
  • Company Errors<\/strong>: If the wrong product was shipped or the description does not match.<\/li>\n\n
  • Product Defects<\/strong>: If the product is damaged or defective upon delivery.<\/li>\n<\/ul>\n\n

    Free Replacement<\/strong>:<\/h4>\n\n

    In the above cases, replacements are free of charge. We will cover all shipping expenses.<\/p>\n\n

    Customer Errors<\/strong>:<\/h4>\n\n

    If the replacement is required due to incorrect size selection or any other error made during the ordering process:<\/p>\n\n

      \n
    • The customer will be responsible for the return and replacement shipping costs.<\/li>\n<\/ul>\n
      \n

      2. Refund Policy<\/strong><\/h3>\n\n

      Refunds are available under the following conditions:<\/p>\n\n

        \n
      • Items must be returned in their original condition, unused, and with all original tags and packaging intact.<\/li>\n\n
      • Refund requests must be initiated within 14 days of receipt<\/strong> of the product.<\/li>\n<\/ul>\n\n

        Restocking Fee<\/strong>:<\/h4>\n\n
          \n
        • A 25% restocking fee<\/strong> will apply for refunds requested due to customer errors (e.g., wrong size selection or change of mind).<\/li>\n\n
        • The restocking fee is not applicable for errors caused by Inhide.<\/li>\n<\/ul>\n\n

          Non-Refundable Cases<\/strong>:<\/h4>\n\n
            \n
          • Customized or personalized items (e.g., custom leather jackets).<\/li>\n\n
          • Items showing signs of wear, damage, or alteration by the customer.<\/li>\n\n
          • Products returned after the 14-day window.<\/li>\n<\/ul>\n
            \n

            3. Return Process<\/strong><\/h3>\n\n

            To initiate a return, please follow these steps:<\/p>\n\n

              \n
            1. Kontaktirajte nas<\/strong>: Email our customer service team at customerservice@inhidestore.com<\/strong> or use the Kontaktirajte nas<\/strong> form on our website. Provide your order number, reason for return, and relevant photos if applicable.<\/li>\n\n
            2. Approval<\/strong>: Once your return request is approved, we will send you detailed return instructions and a shipping label (if applicable).<\/li>\n\n
            3. Packaging<\/strong>: Ensure the item is securely packed to avoid damage during transit.<\/li>\n\n
            4. Shipping<\/strong>: Ship the product back to the address provided.<\/li>\n<\/ol>\n
              \n

              4. Refund Timeline<\/strong><\/h3>\n\n
                \n
              • Refunds are processed within 7-10 business days<\/strong> after the returned item is received and inspected.<\/li>\n\n
              • The refund will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time to reflect in your account.<\/li>\n<\/ul>\n
                \n

                5. Exchange Policy<\/strong><\/h3>\n\n

                If you wish to exchange an item for a different size or design:<\/p>\n\n

                  \n
                • Exchanges are subject to stock availability.<\/li>\n\n
                • Return the original item in its original condition within 14 days<\/strong>.<\/li>\n\n
                • The cost of shipping for exchanges will depend on the reason for the exchange.<\/li>\n<\/ul>\n
                  \n

                  6. Shipping Costs for Returns<\/strong><\/h3>\n\n
                    \n
                  • Shipping costs for returns or exchanges due to customer errors (e.g., wrong size or preference) will be borne by the customer.<\/li>\n\n
                  • For company-related errors, we will cover all shipping costs.<\/li>\n<\/ul>\n
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                    7. Non-Returnable Items<\/strong><\/h3>\n\n

                    The following items are non-returnable:<\/p>\n\n

                      \n
                    • Personalized or customized products.<\/li>\n\n
                    • Gift cards.<\/li>\n\n
                    • Items purchased on clearance or as part of a final sale.<\/li>\n<\/ul>\n
                      \n

                      8. Damaged or Defective Products<\/strong><\/h3>\n\n

                      If your product arrives damaged or defective:<\/p>\n\n

                        \n
                      • Contact us within 48 hours<\/strong> of receiving the item.<\/li>\n\n
                      • Provide photographic evidence of the damage.<\/li>\n\n
                      • We will arrange a replacement or refund at no additional cost.<\/li>\n<\/ul>\n
                        \n

                        9. Cancellations<\/strong><\/h3>\n\n
                          \n
                        • Orders can be canceled within 24 hours<\/strong> of placement for a full refund.<\/li>\n\n
                        • After 24 hours, cancellations may not be possible if the order has entered the production phase.<\/li>\n<\/ul>\n
                          \n

                          10. Important Notes<\/strong><\/h3>\n\n
                            \n
                          • Ensure that you double-check your size and preferences before placing an order.<\/li>\n\n
                          • Retain your order receipt and all related documentation until the process is complete.<\/li>\n<\/ul>\n
                            \n

                            If you have any questions about our Returns and Refund Policy, please don\u2019t hesitate to contact us at customerservice@inhidestore.com.<\/strong><\/p>\n\n

                            Your satisfaction is our priority, and we\u2019re here to assist you with any concerns!<\/p>\n\n

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                            At Inhide, we value your satisfaction and are committed to ensuring a seamless shopping experience. Please read our detailed returns […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/inhidestore.com\/sr\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inhidestore.com\/sr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inhidestore.com\/sr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inhidestore.com\/sr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/inhidestore.com\/sr\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":8,"href":"https:\/\/inhidestore.com\/sr\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":2287,"href":"https:\/\/inhidestore.com\/sr\/wp-json\/wp\/v2\/pages\/10\/revisions\/2287"}],"wp:attachment":[{"href":"https:\/\/inhidestore.com\/sr\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}